When it comes to business communications, Skype is a valuable tool. It has an impressive array of features that make it efficient to send files, contact with partners or colleagues, make video conferences and make international calls. Its popularity can not be denied, this client VoIP has more than 550 million users and if the manager has to make 12% of international calls in the world, in 2009.
There is definitely a reason why a third of Skype users use it primarily in business, but very few actually know the total value of this tool, how useful it can be and the time (and money) that can be saved if they knew their best features.
On the use of Skype, then we could write an entire guide, but in this article, we focus on the 5 favorite tips for getting the most out of Skype on small businesses …
Tips for using Skype
1. The screen sharing may be the best tool Skype
It’s amazing how many people still do not know that Skype can share our computer screen, with whom we are communicating ( Screen Sharing ). This is a great way to make remote presentations, show the source code to another programmer or teach the page you are currently browsing. Just have to call a contact in the conversation window, click on Sharing> Screen Sharing . We can even choose between sharing the full screen or only part of it.
2. Download Skype Extras
Skype is a platform that can extend through plug-ins, known as “Extras” ( Skype Extras ). You can download applications that make everything from us playing video games to record Skype calls. For example, Unyte provides advanced collaboration tools for small businesses, or Pamela offers call recording, integration with Outlook and Voicemail.
3. Set call forwarding
This is one of the most important things that we set if we are frequent users of Skype.
We can divert incoming calls to our cell phone, even if our computer is off. To do this, if we should, we can configure the tool from the menu ” Tools “and use Skype credit to call forwarding. Of course, it is recommended only if we use Android or a similar application for the iPhone (which runs in background). In fact, it suggests the creation of call forwarding anyway, since Skype’s mobile applications are known devouring batteries.
4. See what happens at home (pets) being outside
There is an old trick to keep control of our home while away from it with Skype. To do this we create two Skype accounts and log into one in the house, then configure automatic responses and incoming calls, automatically allow incoming video calls and activate Skype Video. The end result is that when we call this account from another account (for example, overseas or in our office) will automatically be able to see what is happening at home and feel reassured.
5. Convert to Skype in our customer service tool
We have no reason to publish our username on the website of the company when we can use a convenient button to make it easier skype (Skype button). In this way, we enable our customers to know when we are online in Skype, without having to spread our user name worldwide.
I think these are 5 great tips to use and take full advantage of Skype. If you know any more, do not forget to share in the comments.